SHIPPING: products purchased from the online store www.facestshirt.com will be delivered to the address specified by the Customer. The Customer has the option to request delivery of products to a person of their choice, whose residence or domicile is within Italian territory. An adult signature (18 years or older) will be required upon delivery. Deliveries will not be made to P.O. boxes. For each order placed, www.facestshirt.com issues an invoice for the shipped merchandise, sending it via email to the order holder, in accordance with D.P.R. 445/2000 and D.Lgs. 52/2004. For invoice issuance, the information provided by the Customer at the time of ordering is considered valid. No invoice changes will be possible after issuance.

Delivery costs are borne by the Customer and are clearly indicated in the order form, as they vary depending on the chosen item and its actual or volumetric weight, destination location, and selected payment method. All purchases will be delivered via express courier TNT, FEDEX, and recently with AMAZON FULFILLMENT from Monday to Friday, excluding holidays and national holidays. www.facestshirt.com is not responsible for unforeseeable delays. Delivery is to street level; any floor deliveries can be arranged individually with the customer. www.facestshirt.com will send the Customer a confirmation email once the purchased products are shipped, specifying the shipment tracking number through which it will be possible to view the shipment status by entering it on the courier’s website. In any case, except for force majeure or fortuitous events, in accordance with the Consumer Code, Products will be delivered within a maximum of 30 (thirty) days from the day following the one on which the Customer transmitted the order to www.facestshirt.com, unless www.facestshirt.com communicates – within the same timeframe, via email – the impossibility of delivering the ordered merchandise due to unavailability, even temporary, of the products. In case of such communication, www.facestshirt.com will refund any amounts already paid by the Customer for the supply payment as soon as possible, and in any case no later than 30 (thirty) days from the day following the one on which the Customer transmitted the order to www.facestshirt.com.

For merchandise delivery, the presence of the Customer or their representative is required at the recipient address indicated in the order. Upon delivery of merchandise by the Courier, the Customer must check that the number of packages being delivered corresponds to what is indicated in the transport document and that the package is intact and unaltered. Any damage to the package and/or Products or non-correspondence of the number of packages must be immediately contested through a written inspection reservation on the Courier’s delivery receipt. Without the inspection reservation, you will take full responsibility for having received an intact package with no damage. Visible or hidden damage (when the product is damaged despite intact packaging) must be reported within 24 hours via email to ordini@facestshirt.com, indicating the order number, shipment number, describing what happened, and attaching visible photos of the damage found. If the report is received beyond the indicated timeframes, no complaints of any kind will be accepted.

The reservation is very important and must not be generic but with justification.

• If intact: reservation for verification
• If damaged: reservation because the packaging is e.g. BROKEN

Once the Courier’s document is signed, the Customer cannot raise any objections regarding the exterior characteristics of the delivered package.