All products sold by the online store www.facestshirt.com are covered by the manufacturer’s standard warranty and the warranty for conformity defects, pursuant to DL 24/02. To benefit from warranty assistance, the Customer must keep the invoice received via email in PDF format. Exercising the warranty may involve requesting assistance from authorized service centers located in the area and/or following the procedures outlined in the documentation inside the product packaging. The manufacturer’s standard warranty is provided according to the procedures outlined in the documentation inside the product packaging. If, following an intervention by an authorized service center, the defect is found not to be covered by the manufacturer’s standard warranty, the customer will be charged any verification and restoration costs required by the Authorized Service, as well as transportation costs, if incurred by www.facestshirt.com. The 24-month warranty pursuant to DL 24/02 applies to products with a conformity defect, provided the product is used correctly, in accordance with its intended use and the provisions of the attached technical documentation. This warranty is reserved for private Consumers (individuals purchasing goods for purposes not related to their professional activity, or making purchases without indicating a VAT reference in the order form). In case of a conformity defect, www.facestshirt.com will restore the product’s conformity at no cost to the customer through repair/replacement or price reduction, up to contract termination. If, following an intervention, the defect is not found to be a conformity defect pursuant to DL 24/02, the Customer will be charged any verification and restoration costs required by the authorized service, as well as transportation costs if incurred by www.facestshirt.com. If, for any reason, www.facestshirt.com is unable to return a warranty product to the customer (restored or replaced), it may, at its discretion, refund the amount paid considering the use of the item or replace it with a product of equal or superior characteristics. Repair or replacement times depend solely on the manufacturer’s policies, and no damages can be claimed from www.facestshirt.com for any delays in repairs or replacements. In cases where warranty application requires product return, the item must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend placing it in a second box; labels or adhesive tapes should never be applied directly to the original product packaging. The Customer will be provided with a return authorization number (RMA) which must be indicated on the outside of the package, following the instructions provided directly in the authorization email.